Privacy Policy

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Privacy Policy for FAMCO Logistics
Effective Date: September 12, 2024

FAMCO Logistics ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application ("App"), website, and related services ("Services"). By using our Services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

We collect several types of information to provide and improve our Services:

• Personal Information: Information that identifies you as an individual, such as your name, email address, phone number, payment information, profile picture, and other contact details.
• Location Information: Information about your location, including GPS data, to provide location-based services like matching drivers and riders.
• Usage Information: Information about your interactions with the App, such as ride history, preferences, search queries, and other activities.
• Device Information: Information about your device, such as IP address, browser type, operating system, and unique device identifiers.
• Communication Information: Information you provide during communications with us, including customer support, feedback, or other interactions.
• Children's Information: Due to the nature of our business, we collect limited personal information about children under 13 years of age to facilitate transportation services, such as names, pick-up and drop-off locations, and ride schedules. We do not use this information for any other purpose and take all necessary precautions to protect the privacy of children.

We use the information we collect to:

• Provide, maintain, and improve our Services.
• Process transactions and send related information, such as confirmations and invoices.
• Facilitate transportation services, including matching riders with drivers and coordinating pick-ups and drop-offs.
• Communicate with you, including service-related updates, security alerts, and support messages.
• Personalize your experience by offering content and features that match your preferences.
• Analyze trends, monitor usage, and improve our App and Services.
• Prevent, detect, and address fraud or other illegal activities.
• Comply with legal obligations and enforce our terms and conditions.
• Share or sell applicant data with our partners for business, marketing, or operational purposes.

We collect limited personal information about children under 13 years of age solely to facilitate transportation services. This information includes:

• Child’s name
• Pick-up and drop-off locations
• Ride schedules

Use of Children's Information:
We use this information only to coordinate and provide transportation services. We do not use or disclose children's information for any marketing or other commercial purposes. Any marketing efforts by FAMCO Logistics will be directed toward the parents or guardians of the children.

Parental Rights and Choices:
Parents or guardians have the right to review, update, or request deletion of their child’s information. If you wish to exercise these rights, please contact us at info@famcologistics.com.

We may share your information in the following ways:

• With Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, marketing, and customer support.
• With Other Users: If you are a rider, we may share your name, photo, and pickup and drop-off locations with the driver. If you are a driver, we may share your name, photo, vehicle information, and location with the rider.
• With Partners: We may share or sell applicant data with our business partners, including those involved in marketing, analytics, and operations.
• With Legal Authorities: We may disclose your information to law enforcement or other government authorities as required by law or in response to legal requests, such as court orders or subpoenas.
• For Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity.
• With Your Consent: We may share your information with third parties if you have given us consent to do so.

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

You have certain rights regarding your information:

• Access and Update: You can access and update your personal information through the App.
• Location Settings: You can manage your location information by adjusting your device settings.
• Communication Preferences: You can opt out of receiving promotional communications by following the unsubscribe instructions in those communications.
• Account Deletion: You can delete your account by contacting us at info@famcologistics.com.

Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. If we make changes, we will notify you by revising the "Effective Date" at the top of this policy. Your continued use of the App after any changes indicates your acceptance of the updated Privacy Policy.

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: info@famcologistics.com
• Phone: (886) 616-2091

This version includes all the relevant details while addressing the handling of information related to children under 13 specifically for the purpose of facilitating transportation, and it outlines the appropriate use of that information in compliance with privacy concerns.